Tag Archive | ITIL

The Benefits Of Itil Training For Your Business

ITIL (Information Technology Infrastructure Library) training is one of the best assets you can acquire for yourself for implementing an information management system that will improve the efficiency and increase the productivity of your business.

Ever since the system was first introduced in the 1990’s its reputation and clientele have grown at an impressive rate. Today, it is the most widely applied information systems management strategy available, and most of the big companies owe their success to having used an ITIL-based system.

IT services are greatly enhanced

Because the ITIL style of running the business addresses all problematic issues as they come and resolves them in the quickest and most diplomatic way possible, these problems never constitute a major obstacle to the business process and the flow of communication proceeds unimpeded.

Besides preventing the process from slowing down because of difficulties encountered in one of the departments, ITIL structures the organization of the company in such a way that pertinent information reaches the people who have full authority to act on them in the soonest possible time. This ability stems from the fact that system cuts up processes into their basic parts and assigns people for each of the major stages of the process. In that way, the question of who is empowered to act on an issue is settled as soon as that issue emerges. That further speeds up the business process.

Concomitant with avoiding any waste of time, the system enables the business to devote more energy towards being productive. Since problems are addressed fast and resolved easily, employees do not spend their time in the office preoccupied with pending issues. They get the chance to focus on the productive job they have on hand.

Not only is interoffice communication improved, but also client relationships. ITIL makes the creation of a friendly environment for clients possible. Employees are taught how to be client-centered. They learn how to resolve issues brought up by clients in a timely and helpful manner. The clients themselves will never have to return another day because the employee entertaining them does not know to resolve their problems.

An ITIL system with its improved protocol for the transmission of information can almost always provide clients with satisfactory answers to their queries. Of course, when clients are pleased with an organization’s treatment, they will want to keep coming back and patronizing that organization’s services.

As a result of this increased rate of returning clients, the goods and services provided by the company become highly scalable, as is also the case with third-party applications that the company provides the clients.

Finally, the positive effects of having a good ITIL-based system management program in place can only lead to the one thing that all organizations dream of, and that is internal and external growth. Employees grow in stature as they daily learn to master the skills of good communication. Their career prospects grow. At the same time, the company itself will begin to feel the need to expand its boundaries, given the excellent reaction of the public to their way of conducting business.

This entry was posted on August 25, 2015, in Business and tagged .

Importance Of It In Business

These days IT is crucial to the majority of businesses. Almost all companies use IT to some extent, making it important for employees to have proficient knowledge in the area. It is not longer just IT jobs where staff need a good knowledge of IT. Almost all office based jobs are now almost entirely based around computers and IT.

Having good IT skills gives you a major advantage over those who do not. Even if a role is not an IT job per se, IT knowledge may give you an advantage over other candidates and help you once you are employed. Employees are expected to know the basics of IT in most jobs and there is an assumption that you are able to perform basic computer related tasks. Email is often the main mode of communication, while employees are also expected to be able to write documents and use spreadsheets. In most cases the Internet is the main research method, so being confident using Google, for example, can be a must.

Most admin tasks in any business are now performed through the use of IT and for the large part the traditional numerous filing cabinets are gone. Accounting is usually done with spreadsheets, so accounting staff also need knowledge of IT. Even those working in shops and restaurant will use IT is certain ways, such as the tills. Anyone working in management in any job will need to be able to use computers to either a small or large extend, depending on the nature of their particular job.

With IT playing such an important role in business today, good IT training, either in education or once in employment, can make an important difference. IT is there to make life easier, but if you do not have the necessary confidence it can turn into a nightmare. Staff need to understand the processes they are using, and this requires sufficient training.

IT can be complex, especially in businesses that use it to a large degree, and as with all technologies there will be things that go wrong. Therefore support staff who can solve any issues are useful. Some companies will have a person, or even a whole team of people, whose sole job it is to run and maintain the IT systems and networks. IT is there to help, not hider, but if things are not managed properly it can cause a whole host of problems. The IT department and processes need to be managed for IT to have the best possible impact on a business. Things need to be in place so the business can make the most of the advantages IT offers.

Some will use some kind of IT methodology to keep their IT management on track. The most widely used methodology is ITIL, which stands for Information Technology Infrastructure Library. ITIL is a set of concept and policies for managing the IT within a business. Essentially it is the IT best practice.

Andrew Marshall